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    What is your refund policy?

    Cancellation and refund policy:

    The right to a refund if a participant changes plans is limited. All requests must be in writing and sent ( return receipt) to the Operator. Operator will remit any refund to the participant(s) within 14 days after receipt of the cancellation request. If your notice is received, your liquidated damages (per person) will be:

    • 45 - 31 days prior to departure - $150 per person + supplier fees
    • 30-8 days prior to departure - $250 per person + supplier fees
    • 7 days or less prior: FULL PACKAGE PRICE

    ** During selected holiday and peak travel periods, such as; Christmas/New Year's, Carnival in Rio de Janeiro (Brazil), Inti Raymi in Cuzco (Peru), school breaks and Easter, your penalties may be higher and still subject to supplier fees. Please note: all packages (air/land, land-only, air-only) to Brazil during New Year's and Carinval are NON-REFUNDABLE once all arrangements have been confirmed and full payment has been received.

    All requests for refunds after a trip must be made through the booking agent and submitted to the Operator within 7 days after completion of the tour. All appropriate receipts and documentation must accompany the refund request. No refund will be made for features the participant opts not to use during travel.

    The rights and remedies made available herein are in addition to any others available under applicable law. However, Operator offers refund under this contract with the express understanding that endorsement of a refund Participant(s) constitutes a waiver of any such additional rights and remedies.


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    To offer your clients a wonderful Latin American experience,
    call Marnella Tours today at 866.993.0033.